IT Support Engineer (Hanoi, Vietnam - Onsite/Hybrid)

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Responsibilities:

  • Install and configure hardware and software components
  • Repair or replace damaged hardware
  • Install and upgrade antivirus software
  • Test and evaluate new technology
  • Perform tests on new hardware and software
  • Provide daily operational support for LAN/WAN networks, including firewalls.
  • Manage help desk system for open issues.
  • Advocate for improvements to product quality, security, and performance
  • Solve technical problems of moderate scope and complexity.
  • Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions
  • Collaborate with the team on larger projects.


Requirements:

  • Bachelor's degree in computer science or engineering with Linux+ certifications
  • 3+ years of experience with the installation of Windows, MacOS, and Linux
  • Repair or replace damaged hardware
  • Experience with VPN, DCHP, SSL, IPSEC, VLAN
  • Significant professional experience with Microsoft 365 Administration.
  • Experience installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Proficiency in the English language, both written and verbal
  • Ability to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose solutions.
  • Comfort working in a highly agile, intensely fast pace engineering organization.
  • Positive and solution-oriented mindset.
  • Ability to work closely with other departments 

Join AXON Networks!

www.axon-networks.com 

Apply NOW by sending your updated CV to

hr@axon-networks.com

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark and Vietnam.


US Office  |  15420 Laguna Canyon Road, Suite 150  |  Irvine, Ca, USA

EU Office  |  Svanevej 22  |  2400 Copenhagen, Denmark

SG Office  |  180 Cecil St, #17-01 Bangkok Bank Building  | Singapore 069546

VN Office  |  10th Floor, Lucky Building, 81 Tran Thai Tong Str., Cau Giay Dist.  |  Ha Noi, Vietnam

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